FAQs

We do not have a physical shop. We only sell online through our website (both to the general public and practitioners), where you are welcome to find the entire range of our products with their prices in GBP (British pounds £) and where you can place your order. 

You can order either as guest without registering on the website or you can also register and create a customer account before ordering.

If you are a registered customer and you order 10 or more items from the General Products Category (which includes a large selection of Ki Science products), in any combination, in one order, you would benefit from a 10% discount. The discount will be automatically applied at checkout, no coupon is needed. You can also include in the same order products that are not in this category, however these will not be discounted and do not count towards the 10 items needed.

In order to access this discount you would need to be logged into your account when placing an order. You can create your account on "My account" page (https://kiscience.com/my-account/), where you would need to go to Register. Once the account is created, please complete all the profile information in your account: name, billing address, shipping address, etc.

There are no minimum orders required.

We are sorry to hear that you are experiencing issues with our system.

Please clear your basket and refresh the website page. Then please restart the order process. Please make sure that your shipping address is correctly filled into the boxes and the City is included into the City box, not under County.

Please make sure that you have ticked the terms and conditions box at the checkout (bottom of the page), otherwise you will not be able to proceed to payment. Then, you can select the type of payment, either PayPal or credit card, and click Proceed to Payment. If you are using a credit card, please ensure that the billing address is the same as where the card is registered to. Note that the system will not accept a PO Box as a registered address for a credit card. Also, the system does not accept payment from American Express cards.

If you are still experiencing any issues, please contact us and if possible send us a screenshot of the issue so we can investigate further.

We are re-stocking regularly. If any of our products goes out of stock, very often these will be available for purchase on backorder. This indicates that a customer can still place the order and we will dispatch we will dispatch it as soon as it is processed and we receive the new stock, with no waiting time, since the back orders have priority. As soon as your order will be completed and despatched, an automatic confirmation email will be sent from the system to the email address included in the order.

If the order was despatched as partially completed without the backorder products, we will ship the backorder products separately, at no expense to you.

Ki Science selects only the finest quality herbs and ingredients for its range of tinctures and powders. We are working closely with our manufacturers to ensure that our products meet our quality control guidelines and we test our products regularly.

If for any reason you wish to return an unopened product, please contact us first so we can confirm that your return is in our attention.

According to our terms and conditions, you have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, the security seal must be unbroken and the product and packaging must be in the same condition as received. If the security seal is broken or damaged in any way we will not be able to accept the product for return or refund.

In order to be able to process your return, please include in the return parcel either the initial delivery note if still available stating what products are being returned or a note detailing the order number and name of customer, as well as what items are being returned and the reason for return. All return items must be sent by recorded delivery with a tracking number. Please keep the tracking number until we confirm the reception of your return, as we cannot be responsible for lost returns and we cannot refund these. Alternatively, you can obtain a ‘Proof of Posting certificate' from your local Post Office - in case we do not receive the parcel.

Please make sure the products are properly and securely packed, with all the accessories and parts included, and send the return parcel to the address below.

For international orders, please print the initial purchase invoice and write clearly on it RETURNED TO SELLER “[name of product] x [number of items]” otherwise custom taxes might be assessed on the value of the product, and we will not be able to refund these. This invoice should be attached (and be visible) on the outside of the return parcel, according to each delivery agent's requirements.

Company name: Ki Science Ltd
Address Unit 14 Hunns Mere Way
Woodingdean Business Park
City: Brighton
Post Code BN2 6AH
Country UK
Once we receive your return, we will immediately notify you by email.

After we receive your return (see return procedure here), due to health and safety issues, we need to inspect the returned item. If your return is approved, we will initiate a refund through the original method of payment.

Due to irreversible fees we are incurring, we will deduct 4% of admin and restocking fee to any refunds, as well as the initial shipping fee, which is non-refundable.

* Please note: We regret to inform you that no refund can be given on opened products or on our shipping charge -unless the received products do not meet our stringent quality control guidelines. If you receive damaged or faulty goods please see here.

If you receive a damaged or faulty product, please contact us within 48 hours of receiving it.

Please include in your email a copy of the delivery note as well as a photo of the damaged products or a short video explaining the issue. This is for our internal procedures. Our delivery department will review these and we will get back to you as soon as possible and send a replacement.

Depending on the product, we might also arrange for a prepaid return.

If you receive a wrong product, please contact us within 48 hours of receiving it, we apologise for the packing error.

Please include in your email a copy of the delivery note as well as a photo of the wrong product. Our delivery department will review these and we will get back to you as soon as possible and send a replacement.

Depending on the product, we might also offer a discount should you like to keep the product or we will arrange for a prepaid return.

Depending on the stock availability, your order might have been despatched as partially completed. Please kindly check first the delivery note/packing slip included in the parcel, these products should have been marked as "To follow". As soon as these products are available, we will send them in a separate parcel, at our expense, there will be no shipping charges for you.

If this is not the case, please contact us so we can check the status of your order and provide the needed information.

Depending on the product, you could qualify for a prepaid return label in the situations below. Please send us an email within 48 hours from reception and include a photo of the damaged products or a short video explaining the issue, if:

• you have received a faulty item
• due to an error you have received the wrong items

Our delivery department will review these and we will get back to you as soon as possible with a prepaid return label and send a replacement.

If you changed your mind about your purchase and choose to return a product, please note that if the reason for a return is not a result of a packing error and the item is not faulty at time of arrival, the cost of return shipping will be your responsibility. Also, the initial shipping cost is non-refundable.

When returning a product, please make sure the products are properly and securely packed, with all the accessories and parts included, as well as the original box.

Please refer to our instructions here for the return.

Regarding the refund, we can only reimburse the person who actually did the purchase and was billed for the product. The system is automatic and the refund is done in the original form of payment through a third party as we do not store payment details for our customers.

As mentioned in the order confirmation you have received, all sales are final. Once an order is paid and goes into processing, we are unable to make any changes to the order, this includes adding or changing items, partial cancellation or combining with another order, we are sorry.

This is because our ordering system is integrated with Royal mail (our delivery company) and customs labels for international orders are generated automatically based on the order details, manual alterations are laborious and susceptible to mistakes.

Also, we do not store payment information from our customers, payments are made through a third party agent, so we cannot take direct payments from your card.

If your order has not yet been shipped, we will be able to cancel your order. Please email us to check the status of the order.
Please note that we cannot cancel an order without incurring irreversible fees. All cancelled orders will be charged a 4% cancellation fee.

If your order has been shipped, we cannot cancel your order anymore.

We have available 3 models for the PropolAir diffusers, please see the link below.

https://www.kiscience.com/?s=propolair&post_type=product&product_cat=0

All models have the Environmental Program for diffusing Propolis in the air in the living space.

The Breathe model has the same options and facilities as the Air model, but it has a more aesthetically pleasing aspect as it is handcrafted in Italy from solid ash wood.

The Therapy model comes with an inhalation mask and hose attachment (included) for the Aerosol program, which is available only for this model. Also, the Therapy model includes a fan, when activated this increases the room coverage for the Environmental Program from up to 30m2 to 60m2, so it is suitable for bigger spaces.

Please read descriptions on the website for more details and user manual.

The PropolAir Propolis diffusers use the ionizer to enhance the sanitizing properties of propolis, please see the website for details. The ionizers used by KONTAK are low frequency and do not require maintenance to the nozzles of the electrodes (as it is the case with high emission ionizers), and therefore they do not emit ozone. All PropolAir diffuser models have an Ionisation option, but this is optional and can be disabled.

The activation of the ionizer option is not recommended in the presence of children under three years of age as the ionizers can produce stimulating/exciting effects and therefore could give rise to hyperstimulation phenomena.

If the user still wants to use the diffuser with ionizer in the presence of children under 3 years of age, please use it during the day and/or a few hours before the child goes to bed and in any case not during the night.

One capsule has an operating life of approximately 122 hours. At the end of this duration, it is necessary to reset the diffuser according to the instructions and change the capsule to start a new cycle.

It is fine to leave the Propolis capsule in the PropolAir while the device is not in use. The 122 hours countdown will not be affected by the time the device is off.

Our PropolAir diffuser is specially designed to reach a suitable temperature to sublimate the propolis grains from the Kontak Propolis Capsule in order to enable the air diffusion of Propolis. For the same purpose, the propolis from the Kontak capsules is especially prepared and stored in glass capsules.

The diffuser only works with the Kontak Propolis capsules, it cannot be used to diffuse / nebulise other products or other forms of Propolis, this is clearly mentioned on the website.

When opening the bottle for the first time, the top of the bottle (meaning the lid + pipette) needs to be unscrewed anti-clockwise until the seal underneath the lid is detached.

For further uses, the bottle needs to be opened by unscrewing the whole top (lid + pipette) each time, then using the pipette while still attached to the lid. If just the pipette is pulled or twisted, this breaks from the top and it is then impossible to be kept in place as the pipette is not designed to be used in this way. This would not only result in leakages but also the product would not be properly sealed anymore which might make it unsafe to further use as it could be easily contaminated from the surroundings.

The tinctures can be taken several ways. If taken sublingual they are more potent, they can also be taken on the tongue. For some customers this is not possible, therefore they take the drops in water or mixed in smoothies with our powders.

For first time users, we recommend to start with them taken in water and gradually progress.

The powder can be mixed with yogurt, juice or any other food to be more palatable. Some customers mix it in a smoothie, or sprinkle them on salads or purees.

Some of our tinctures are made with alcohol (at 40 – 45%) as this allows to concentrate the fat soluble lipophilic ingredients of the herbs. We also have tinctures made with glycerine. Our aim is to have available the same tincture in both varieties, but for the time being this is not possible. In order to see if alcohol is used, please read the specific ingredients / label for the individual tincture that you are interested.

If you are concerned about the alcohol content of the tinctures, you may heat water to near 60 degrees Celsius and drop the daily tincture(s) into it. Wait 15 minutes and much of the alcohol will evaporate, but the herb will still be intact at this temperature.

Yes, the tincture we have available is made from the whole plant except the root, this is why it has a brownish colour. We do not recommend the commercially available clear stevia extract.

This form is easier for the body to absorb and allows the active substance to get to the target area of the body, making the absorption of liposomal product significantly higher than that of a standard product. This can be achieved by adding a phospholipid to the tincture or powder, we recommend Calendula or Microphos as those favour the absorption. You can also mix it with olive oil.

Then shake the bottle until the components are completely dissolved / blended and - ideally - vibrate in an ultrasonic jewellery cleaner for 15 minutes to make the compound truly liposomal (and highly potent).

Acilis water is a third-party product that we like so much that we provided a link to their website on Ki Science for our customer’s convenience. However, it is not our website and not our product. So, ALL inquiries need to be directed to that company not Ki Science. Please call or email them directly from their “Contact us” page on their website. Thank you.